AtPoint Group runs your customer service, sales development, and collections from Jamaica. Dedicated human agents, AI reviewing every single interaction, and 50%+ lower operational costs.
Talk through your volumes and metrics with our team.
Why now
Most operations teams accept three problems as normal. They are not.
The old way
The AtPoint way
The toolkit
Every team is trained specifically for your business, with the option to manage them directly.
Trained CSRs handle client assistance and technical support with quality metrics above industry standards.
SDRs research, engage, and qualify sales opportunities to keep your pipeline full.
Compliant recovery of outstanding payments, led by experienced legal counsel at every step.
Our AI platform gives agents instant answers mid-conversation, reviews every interaction for QA and compliance, and reads emotional cues to improve responses. It is already embedded in our system, so there is no lift on your end.
Your team is assigned and trained for your accounts only, and you can manage them directly if you prefer.
Based in Jamaica, 90 miles off Florida's coast, with cultural alignment to US customers and secure connectivity to your systems.
Common questions
We operate from Jamaica, just 90 miles off the coast of Florida. That nearshore location gives you cultural alignment with US customers plus major cost advantages, with secure connectivity to your systems.
Both. Skilled human agents handle every conversation, and our AI platform works alongside them, surfacing information in real time, reviewing 100% of interactions for QA and compliance, and analyzing emotional cues. It is embedded in our operations already, so nothing changes on your side.
Our collections teams follow best practices and are led by experienced legal counsel, ensuring compliance at every step. The AI platform reviews every interaction, so nothing slips through.
Yes. Every team is dedicated and trained specifically for your client accounts, and you have the option to manage them directly.
Clients see 50%+ reduction in operational costs, a 30% improvement in first-contact resolution, higher customer satisfaction scores, and consistent service thanks to 9% attrition versus 30-50% in US-based centers.
We work across multiple industries including software, real estate, and finance.
Ready when you are
One call to walk through your volumes, channels, and cost baseline. Bring your metrics and we will show you the difference.
Book a call